How to reach us
Email is the only channel we operate: [email protected]. There is no contact form on this site, because a form would mean collecting data we have no reason to hold.
We aim to respond to corrections within a few working days. General enquiries may take longer.
What to include
The more precise the message, the faster it can be actioned.
| Type of message | Please include |
|---|---|
| Correction | The page address, the exact statement, and a source if you have one |
| Source suggestion | The page it relates to and a link to the primary document |
| Guide suggestion | The question you were trying to answer and where you looked |
| Accessibility issue | The page, the assistive technology used, and what failed |
| Trademark or legal enquiry | The page and the specific concern |
What we cannot help with
We are an independent publisher with no relationship to any provider and no access to any system. These requests reach us regularly and we are unable to assist with any of them.
- Anything relating to a Brex account, balance, card or transaction.
- Password resets, account unlocks or access problems.
- Card applications, eligibility questions or approval status.
- Disputes, chargebacks or refunds.
- Escalating a support case to any provider.
What happens to your message
Messages are read by the editorial team and retained only as long as needed to handle the enquiry. We do not add correspondents to any mailing list, and we do not share messages with third parties.
Frequently asked questions
No. We have no access to any account or support system. See our account access information page for general guidance, and contact the provider directly for anything account-specific.
No. Email is the only channel we operate. Anyone telephoning and claiming to represent this site is not doing so.
We do not publish reviews, ratings or product assessments, and we do not accept payment for coverage. We do welcome corrections and primary source material relevant to existing pages.
Keep reading
Sources and further reading
Every factual statement on this page is checked against primary documentation. Terms change frequently, so confirm details with the provider before acting on them.
- FTC — how to recognise and avoid phishing scams Guidance used in our sign-in safety sections.